Matt Fangman

Human-Centered Strategist

I specialize in empowering organizations to unlock innovation, mitigate risks, and drive financial success through design thinking principles. My approach bridges strategy and execution, enabling companies to identify high-impact products, streamline processes, and foster cross-functional collaboration.

What I deliver

  • Product and Financial Insights
    I help companies pinpoint which products will generate the most financial gain by analyzing market opportunities and aligning them with organizational strengths.

  • Innovation Pathways
    I design and implement strategies that uncover new opportunities, mitigate risks, and foster innovative solutions that meet real-world challenges.

  • Collaborative Communication
    By creating a common language between teams, I enable alignment on goals, priorities, and execution strategies to ensure clarity and cohesion across the organization.

Leadership Development & Team Empowerment

As a Design Strategy consultant, I not only deliver actionable solutions but also lead learning experiences for executives and teams sharing the tools and skills to sustain and replicate these outcomes independently. Drawing on a design career spanning multiple industries, and leveraging design thinking methodologies, I guide organizations to confidently execute their strategies and empower their employees to take ownership of innovation.

How I work

  • Transform Complexity into Clarity
    I break down complex challenges into clear, actionable insights that drive decision-making and execution.

  • Engaging Learning Experiences
    I design interactive workshops, courses, and training sessions that activate teams, inspiring them to collaborate effectively and achieve meaningful results.

  • Practical Tools for Impact
    I equip leaders and employees with methodologies and frameworks that ensure sustainable collaboration and innovation across all levels of the organization.

Three Pillars of my approach

Ideate
Developing scalable tools and methodologies that foster collaboration and spark creativity.
Demonstrate
Leading projects to showcase the power of design thinking practices in action.
Activate
Teaching teams to build self-sustaining collaboration capabilities for long-term success.

Tangible results

  • Educated 5,000+ employees in Genesys Design Thinking, fostering collaboration and innovation that supported Genesys Cloud’s $1.3B ARR growth and adoption of AI solutions contributing to over 10% of new revenue.
  • Developed a two-year, user-centered roadmap improving agent satisfaction and mobile capabilities, directly enhancing customer retention and supporting over 85 large enterprise deals over $1M ACV.
  • Aligned Genesys-AWS partnership messaging across regions, enabling consistent customer-focused sales materials that drove numerous deals exceeding $5 million in ACV and solidifying its leadership in the Experience as a Service market
  • Identified and addressed 46 dispute types helped Genesys recover a portion of $20 million in delayed monthly revenue, improving collaboration and implementing a templated approach to reduce dispute and raise customer satisfaction.
  • Planned and led IBM Global Business Services design thinking workshops, influencing $1.63 billion in client wins.
By partnering with me, organizations not only achieve immediate results but also build the internal capacity to sustain innovation and collaboration for years to come.