Matt Fangman

Human-Centered Strategist

Matt Fangman is a human-centered strategist who empowers organizations to unlock innovation, mitigate risk, and drive financial success through design thinking principles. His approach bridges strategy and execution, enabling companies to identify high-impact products, streamline processes, and foster cross-functional collaborat

What he delivers

  • Product and Financial Insights
    Matt helps companies identify which products will generate the most financial gain by analyzing market opportunities and aligning them with organizational strengths.
  • Innovation Pathways
    He designs and implements strategies that uncover new opportunities, mitigate risks, and foster innovative solutions grounded in real-world challenges.
  • Collaborative Communication
    By creating a shared language between teams, Matt facilitates alignment on goals, priorities, and execution strategies—ensuring clarity and cohesion across organizations.

Leadership Development & Team Empowerment

As a Design Strategy consultant, Matt delivers actionable solutions while also leading learning experiences for executives and teams. He equips them with the tools and skills to sustain and replicate outcomes independently. Drawing on a design career spanning multiple industries, and leveraging design thinking methodologies, he enables organizations to confidently execute strategies and empower employees to take ownership of innovation.

How he works

  • Transforming Complexity into Clarity
    Matt breaks down complex challenges into clear, actionable insights that guide decision-making and execution.

  • Engaging Learning Experiences
    He designs interactive workshops, courses, and training sessions that activate teams and inspire effective collaboration for meaningful results.

  • Practical Tools for Impact
    Matt equips leaders and employees with proven frameworks and methodologies that ensure sustainable collaboration and innovation across all levels of the organization.

Three Pillars of his approach

Ideate
Developing scalable tools and methodologies that foster collaboration and spark creativity.
Demonstrate
Leading projects to showcase the power of design thinking practices in action.
Activate
Teaching teams to build self-sustaining collaboration capabilities for long-term success.

Tangible results

  • Educated 5,000+ employees in Genesys Design Thinking, fostering collaboration and innovation that supported Genesys Cloud’s $1.3B ARR growth and adoption of AI solutions contributing to over 10% of new revenue.
  • Developed a two-year, user-centered roadmap improving agent satisfaction and mobile capabilities, directly enhancing customer retention and supporting over 85 large enterprise deals over $1M ACV.
  • Aligned Genesys-AWS partnership messaging across regions, enabling consistent customer-focused sales materials that drove numerous deals exceeding $5 million in ACV and solidifying its leadership in the Experience as a Service market
  • Identified and addressed 46 dispute types helped Genesys recover a portion of $20 million in delayed monthly revenue, improving collaboration and implementing a templated approach to reduce dispute and raise customer satisfaction.
  • Planned and led IBM Global Business Services design thinking workshops, influencing $1.63 billion in client wins.
Organizations that partner with Matt Fangman not only achieve immediate results—they also build the internal capacity to sustain innovation, collaboration, and user-centered transformation for years to come.